Question 1

How do I book a viewing?

Accepted Answer

We have tried to make it as quick and easy as possible for potential tenants to book viewings. On our Available Properties page, each of our properties has a button that allows you to book a viewing directly. Providing the property is vacant, you will be able to put your details in, answer some pre-qualification questions and then select a date and time that is convenient for you, and book the viewing. One of our team will then follow up with you to confirm your appointment.

Question 2

How do I make an offer?

Accepted Answer

Once you have found a suitable property, you will be in a position to make an offer to the landlord for their consideration.Please note that any offer you make would be subject to you fulfilling our reference criteria.Once you have completed a viewing with us, you will be asked to submit feedback and can make an offer at that point. Your offer will be put forward to the Landlord so ensure it has full and correct information. We recommend you consider the following key points which will form part of your tenant application:Price - what is the best price you can pay.Start date - are you able to move in on, or very close to, the available date and reduce the potential void period for the landlord.

Question 3

How do I reserve my chosen property?

Accepted Answer

You will be requested to provide a Holding Deposit (1 weeks rent) which secures the property for you, subject to contract and references. This Holding Deposit will be deducted from your first months rent, if you proceed to move in to the property. These fees are non-refundable should you decide to pull out of the application, change your mind or provide false and mis-leading information during the referencing process.As soon as your offer has been accepted by the Landlord, we will send an application to you where you can sign up to our Tenancy Management system and pay the holding deposit. Once the deposit is received, we will apply for references and draw up the relevant documentation which will form the basis of the agreement between you and the Landlord. You will receive written confirmation of your acceptance and you will be provided with the next steps.

Question 4

How will I be referenced?

Accepted Answer

We will conduct a range of checks and references on all prospective tenants. Should you feel uncertain as to your suitability or have specific requirements, please contact us and we will be happy to help.We will contact your employer for information regarding your employment status. If you are currently in rented accommodation, your landlord will be contacted regarding your current tenancy information. If you are self-employed, we will need to contact your accountant and/or be provided with proof of bank statements identifying income. A credit check will also be conducted for all individuals concerned.To help ensure your referencing goes smoothly and quickly, please let your referees know beforehand they will be requested to provide information to us about you. Occasionally, a guarantor will be required. You will be informed at application stage if this required, and an additional guarantor application form will be provided for them to complete.Please note: the same criteria will apply to the guarantor and, furthermore, the guarantor must earn the equivalent of 3 times the yearly sum of the rent, be in full time employment or be able to prove via bank statements, that they have “independent means”. A guarantor must be a UK resident. The guarantor must be aware that they will act as a guarantor for you, (and your partner/housemate if you are moving in to the property with another individual), for the entire occupancy of the property, not just for the period of the initial tenancy term.Following successful referencing and checks, we will require a maximum of 5 weeks rent as a security deposit with one month's rent paid in advance before you move in.

Question 5

How will I receive my tenancy?

Accepted Answer

An electronic draft copy of the tenancy agreement will be emailed when all references have been received and all ID has been provided. We strongly recommend you read the full agreement and are aware of your contractual obligations.

Question 6

Deposit Information

Accepted Answer

You will be required to provide the agreed sum of rent and deposit before taking possession of the property.The deposit is required for the full tenancy against loss, damage or charges payable at the termination of the tenancy. This is usually the equivalent of a maximum of 5 weeks rent but this may vary, therefore we suggest you check and confirm the amount stated within your contract. Your deposit will be held securely by My Deposits or the DPS. Your deposit is returnable in full at the end of the tenancy, subject to final inspection of the property. Deductions will be made for cleaning and any damages should the property and garden areas not have been left in a satisfactory condition as noted in your check-in inventory.

Question 7

When will my rent be due?

Accepted Answer

Rent is usually paid monthly from the date of your tenancy. However, you can make a request to your agent to change the rent due date.

Question 8

Tenant Fees

Accepted Answer

New assured tenancies signed on or after 1st June 2019Holding Deposit:One week's rent. This is to reserve a property. This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days Security deposit (per tenancy):Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Question 9

Emergency Information

Accepted Answer

During working hours Mon - Fri, please contact us via your Whatsapp Group or Street App, in the first instance. In the event of an emergency outside office hours you should contact 0118 227 3294 to access our out of hours live service. They can assist with:Water Leaks which cannot be stopped by turning off an isolation valve/stop tap.Burglaries which require doors and windows securing.Locked out of the property due to faulty/collapsed lock.Boiler breakdown in extreme weather conditions.Electrical wiring/installations causing sparking or shocks.For known or suspected Gas Leaks – Call Gas Emergency Services IMMEDIATELY on 0800 111 999.

Tenants

How do I make an offer?

How do I reserve my chosen property?

How will I be referenced?

How will I receive my tenancy?

Deposit Information

When will my rent be due?

Our Certificates

Property Redress Scheme

Property Foundations Group is the trading name of VX Property Ltd. VX Property Ltd is a member of the Property Redress Scheme

UKALA Client Money Protection

The Client Money Protection scheme protects landlords’ and tenants’ money. Should a UKALA Protected agent go out of business or misuse your rent, deposit, or other funds, your money is protected via this scheme.

Tenants

How do I make an offer?

How do I reserve my chosen property?

How will I be referenced?

How will I receive my tenancy?

Deposit Information

When will my rent be due?

Our Certificates

Property Redress SchemeProperty Foundations Group is the trading name of VX Property Ltd. VX Property Ltd is a member of the Property Redress Scheme

UKALA Client Money ProtectionThe Client Money Protection scheme protects landlords’ and tenants’ money. Should a UKALA Protected agent go out of business or misuse your rent, deposit, or other funds, your money is protected via this scheme.

Property Redress Scheme

Property Foundations Group is the trading name of VX Property Ltd. VX Property Ltd is a member of the Property Redress Scheme

UKALA Client Money Protection

The Client Money Protection scheme protects landlords’ and tenants’ money. Should a UKALA Protected agent go out of business or misuse your rent, deposit, or other funds, your money is protected via this scheme.